JCAHO Compliance

Standardizing processes

The Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) is the United State's predominant standards-setting and accrediting body in healthcare. JCAHO accreditation is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards. Whether you are an Ambulatory Care, Assisted Living, Behavioral Healthcare, Home Care, Hospitals, Laboratory, Long Term care, Managed Care JCAHO's top 2 priorities for your organization are:

1. Improve the accuracy of patient identification
2. Improve the effectiveness of communication among caregivers

With thousands of patient records and mountains of policies and documents, it is a complex task. Santéon can help organizations manage many of the complex and cumbersome activities of JCAHO compliance. At the core of any compliance mandate is following standard processes, not just the creation and management of the documents. With healthcare organizations under heavy scrutiny, one way to ensure compliance is through automation of processes when possible. For paper intensive or highly-manual processes, processes that cross multiple groups and systems, or processes that are high-risk and you want to ensure patient care procedures are followed, Santéon's Business Process Management (BPM) offers the ability to:

• Automate and standardize processes
• Provide feedback in real-time on actions required
• Track processes with full audit trail
• Access and flow patient and administrative data
• Measure performance of processes
• Exchange and collect information across multiple systems
• Integrate systems and data
• Improve collaboration across various departments
• Provide approval decision capabilities

Measuring performance

Santéon's Business Process Platform (BPM) is the only integrated BPM lifecycle suite focused on continued process improvement through Performance measurement. Performance measurement is used internally by healthcare organizations to support performance improvement, and externally to demonstrate accountability to the public and other interested stakeholders. Performance measurement benefits the healthcare organization by providing statistically valid, data-driven mechanisms that generate a continuous stream of performance information. This enables a healthcare organization to understand how well their organization is doing over time and have continuous access to objective data to support claims, accelerate claims, improving their process cycle and operational efficiency and improve patient care.

For more information, please contact us at 1.866.santeon or info@santeon.com.