Related Materials Case Study: Ascentis OEM HR Management

Santéon Business Process Outsourcing (BPO) and Business Process Automation (BPA) Services

Your environment. Your choice.

Santéon understands enterprise business demands of organizations are changing and varied. With that in mind, and keeping with our overall principle that solutions must be flexible, Santéon offers an option for Business Process Outsourcing / Automation. It's your business. We feel it should be your choice.

We are a technology-driven Business Process Outsourcing (BPO) and a Business Process Automation company that uses our software tools and technology to assist organizations to realize higher process efficiency as well as reduced operational costs through process outsourcing or automation.

While our solutions are inexpensive to host and easy to maintain, we do recognize that some organizations prefer to have these services outsourced. Increasingly, a variety of organizations find it strategic to reduce costs, improve services and focus on the key capabilities of the organization by outsourcing. Having Santéon mange these processes on behalf of your organization frees your staff to focus more on corporate strategic goals and objectives.

Santéon assists many organizations with their back-office outsourcing that includes internal business functions such as billing or purchasing as well as front-office outsourcing that includes customer-related services such as marketing or tech support. Using the Santéon-unique approach to process efficiency, organizations realize the following immediate values:

• Dramatic decrease in operational costs
• Significant increase in employee, customer, and partner response time and accuracy in data processing
• Higher management control and oversight of processes
• Increased focus on core business processes (when non-core processes are outsourced)
• Increased process efficiency for automated internal processes

Santéon BPO/BPA Methodology

Santéon BPO/BPA methodology relies on the Business Process Management Discipline of conducting a robust and measurable analysis of the current "as-is" process leading to the desired "to-be" process ensuring quantifiable desired outcomes using it's industry standard Modeling and Simulation module. Once the "to-be" process is identified, the Santéon XIP platform is applied to automate all aspects of the process connecting systems, applications, and users. Additionally, the process is measured and monitored after specific Key Performance Indicators (KPI) and Service Level Agreements (SLA) are set using Santéon's advanced Business Activity Monitor (BAM) module. This allows customers to monitor their automated and/or outsourced processes in real-time.

Santéon process analysis and solution design identifies the most efficient process to performing the task. In collaboration with our customers, a decision to outsource the process or to automate it and mange it internally is made based on business strategic objectives and the types of processes addressed.

Santéon Business Process Outsourcing (BPO) as well as Business Process Automation (BPA) supports many industry verticals and horizontal processes. The following are only a subset of the many processes from which organizations could benefit by outsourcing or applying automation solutions.

For more information on Business Process Outsourcing services, please contact us at 1-866-Santeon or info@santeon.com.